Trust & Safety
Your security is our priority. Here's how we protect every member of the PostPata community.
Verified accounts
Multi-level verification: phone OTP, national ID, and business registration for employers and landlords.
Secure payments
End-to-end encryption for all financial transactions. We never store raw payment credentials.
Content moderation
Dedicated moderation team reviews listings, profiles, and reports within 24 hours.
Fraud prevention
Automated detection of suspicious activity, scam listings, and fake accounts across all modules.
Reporting
How to report a problem
Every listing, profile, and message has a Report button. Use it whenever you see something suspicious or unsafe.
Safety tips
Staying safe on PostPata
Verify before you pay
Always check a seller's verified badge and review their rating before sending money or meeting up.
Meet in safe locations
For physical transactions, meet in public places during daylight hours.
Use in-app messaging
Keep all communication inside PostPata — it's monitored for safety and provides a dispute trail.
Never share your PIN
PostPata will never ask for your mobile money PIN or account password.
Emergency contact
Urgent safety issues
For urgent safety concerns involving physical danger or ongoing fraud, contact us immediately:
+255 (0) 75 510 9306
WhatsApp or call · Mon–Sat 8am–6pm